Frequently Asked Questions - Get Barksy

Introduction

Welcome to the Get Barksy FAQ page! Here you'll find answers to our most commonly asked questions. If you can't find what you're looking for, please contact us directly.

Ordering & Payment

  • Q: How do I place an order?
    A: Simply add the items you want to your cart and proceed to checkout. You can pay using credit card, PayPal, or other accepted methods.
  • Q: Can I cancel or change my order?
    A: Please contact us as soon as possible. We'll do our best to accommodate changes before your order ships.
  • Q: What if I forget my password?
    A: Click the 'Forgot Password' link on the login page to reset your password.

Shipping & Delivery

  • Q: How long does shipping take?
    A: Most orders ship within 24-48 hours and arrive within 3-7 business days.
  • Q: Do you ship internationally?
    A: Yes, we ship worldwide. International shipping rates and delivery times vary.
  • Q: Can I track my order?
    A: Yes, you'll receive tracking information via email once your order ships.

Products & Inventory

  • Q: Is a product in stock?
    A: If a product is out of stock, it will be marked as such on the product page. You can also contact us to ask about availability.
  • Q: Can I special order a product not listed on your site?
    A: Please contact us with the product details. We'll do our best to accommodate special requests.
  • Q: What is your return policy?
    A: See our Return Policy page for details.

Account & Login

  • Q: How do I create an account?
    A: Click the 'Create Account' button on the login page and follow the prompts.
  • Q: What are the benefits of having an account?
    A: With an account, you can save your information for faster checkout, track your orders, and receive exclusive promotions.

Other

  • Q: Do you have a physical store location?
    A: No, Get Barksy is an online-only pet supply store.
  • Q: How do I contact customer service?
    A: You can contact us through our contact page, by phone at 910-613-0576, or via email at info@getbarksy.com.
  • Q: What are your business hours?
    A: Our customer service team is available Monday-Friday, 9am-5pm EST.